Verbal De-escalation and Crisis Communication

At the conclusion of this course, the participant will be able to do the following:

• Identify and be able to properly utilize “cognitive empathy” with an adversary in hopes of de-escalating a hostile and argumentative situation.
• Uncover how to implement positive “Triggering” techniques, which may reduce

  police liability and significantly decrease the number of excessive force claims.

  • Identify the most prominent “Negative Trigger Landmines”, in a verbal confrontation and learn how to avoid them.

  • Recognize the characteristics of “Twisted Reality” in your counterpart and learn how to bring that person back to a sound existence within the de-escalation process.

  • Utilize appropriate body language during the implementation of the verbal de-escalation process

  • Learn how to properly execute the FORM technique in rapport building with a counterpart.

  • Identify the 6 principles of persuasion and influence that are universal.

  • Properly utilize the use of the Limbic System of the brain to de-escalate hostile situations.